FAQS

Find answers to common questions about delivery and returns

Usually, orders can’t be changed once placed. That said, if you contact customer support before your order is processed, we might be able to help. Be sure to include the order number, your name, delivery address, and email for verification.
Some carriers may deliver on weekends, but we can’t guarantee it.
We’ll email you once your order is confirmed and again when it ships. You’ll then receive tracking info from the carrier with a delivery estimate.
We’ll email you once your order is confirmed and again when it ships. You’ll then receive tracking info from the carrier with a delivery estimate.
Check your spam or junk folder first. If it’s not there, reach out to customer service with your order number, name, shipping address, and email so we can check your order status.
We work with several globally based courier partners depending on your location and delivery needs.
We’ll keep you updated by email. If you created an account, you can log in to view order status. If not, contact customer support with your order details for assistance.
Yes! We offer a 30-day money-back guarantee on all items purchased through our website. Just email us within 30 days of your purchase. To qualify, items must be unused, unassembled, and returned in original packaging. Customers cover return shipping. Please contact us before sending anything back—we may have specific return instructions. Include your order number, name, shipping address, and email.
We don’t cover return shipping unless the item arrived damaged or faulty.
You can view our return policy by clicking here.
Possibly—if it’s unused and in original packaging. Contact us first, as we handle these on a case-by-case basis.
Full terms and conditions are available here.
If your order arrives damaged, email us at support-us@the55fitness.com with photos of the issue. Be sure to include your name, shipping address, email, and order number so we can sort it out quickly.